Your Privacy Matters

When you contact SL Journeys or submit an enquiry through our website, we may collect personal information including your name, email address, phone number, country of residence, travel dates, and specific travel preferences.

We only collect information that is necessary to provide our travel services, respond to your enquiries, and create customized itineraries for your Sri Lanka journey.

This information may be provided directly by you via contact forms, email, or phone calls. We never request sensitive financial information on unsecured channels.

If you choose not to provide certain information, we may be unable to provide you with our full range of services or respond to your travel requests.

Your personal information is used to communicate with you about your travel enquiries, prepare customized travel quotations, design tailored itineraries, and handle your booking.

We use your contact details to send you travel updates, special offers, and information about new destinations and tour experiences. You can opt out of marketing communications at any time.

Your information helps us understand your travel preferences and interests, allowing us to provide personalized recommendations and improve our services.

We will never sell, rent, lease, or share your personal information with third parties for their marketing purposes. We are committed to maintaining your trust and privacy.

Your data is retained only as long as necessary to provide our services and comply with legal requirements. Upon request, we can delete your information.

We take comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or misuse. Our website uses SSL encryption to secure data transmission.

Although we implement industry-standard security protocols and technologies, no internet transmission can be guaranteed to be 100% completely secure. We continuously monitor and update our security practices.

Access to your personal information is restricted to authorized personnel only, who are trained in our privacy and security procedures and agree to keep your data confidential.

We maintain secure data centers and backup systems to prevent data loss. In the event of a security breach, we will notify affected individuals as required by law.

We comply with the General Data Protection Regulation (GDPR) and other international data protection laws to ensure your rights are protected.

We may share necessary information with trusted third-party service providers including hotels, transport companies, activity operators, and guide services, but only for the purpose of delivering your travel arrangements.

All third-party partners are contractually obligated to maintain the confidentiality of your personal information and use it only for the specified travel services.

We may use analytics services such as Google Analytics to understand how visitors use our website and improve our services. This data is anonymized and does not identify you personally.

If our organization is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

We reserve the right to disclose your personal information if required by law or if we believe in good faith that such disclosure is necessary to protect our rights or comply with legal obligations.

Under GDPR and applicable data protection laws, you have the right to access, correct, delete, or request a portable copy of your personal information.

You have the right to opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

You have the right to withdraw consent for processing your personal information. Such withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.

If you believe your privacy rights have been violated, you can lodge a complaint with your local data protection authority.

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us through our Contact page or email us at hello@sljourneys.co.uk. We are committed to addressing your concerns promptly.